Their mistake rests in my hands.Absolutely a shame how downhill this place has gone. Now the day before Christmas, I am stuck being out $400 because of their accounting negligence. After a phone conversation, she said she would investigate and be back in touch, only to email me my request had been sent to the account as they have no records of my initial charge, even after I proved the charge on 2 separate occasions. She also almost disregarded my complaint. 5 days after visit I noticed the full amount for the room had been manually entered, and charged to my credit card! I contacted the manager who again offered zero apology for the inconvenience of my card being charged twice. Manager said a note would be made so no further charges were made, but no apology for the inconvenience. I pulled up my credit card statement with the dollar amount charge matching the amount they were requesting from the day I booked. Upon arrival, the clerk said they had no record of my charge, but if I could prove it she would get her manager to help. The full charge was charged to my credit card upon booking. I booked the Montana Suite in September 2022 for myself and 5 of my family members for December 17th visit. Super disappointed with the professionalism of Fairmont staff. Eating there is also expensive! Don’t make people break the bank to take their child swimming in a warm pool. The building is old, outdated, and dirty. The hotel should consider going back to opening the pool to the public.

Still, it would seriously take a miracle to get me to pay to stay there again to simply enjoy the pool. The pool itself was nice and our little one enjoyed splashing in the water. If you offer a full kitchen, you have to have the staff members ensure it is stocked. The room also had minimal dish wear which made cooking difficult. In considering the amount of illness floating around during the time of our travel, and also having a two year old with us, I had to start my trip by cleaning our room. We weren’t quite sure if the tub was properly cleaned either. The fridge had its own fair share of leftover food particles. There was food and other debris all over the carpet area. Even my little one commented on one staff member by saying, “Mommy, she mad!” Regarding the room, it looked like someone had thrown the room together without taking the time and effort to ensure it was clean and stocked. Personally, I think it takes more effort to act like you hate life and your job than to put a smile on your face and do it the right way. When we arrived, the front desk attendant was polite, but only her and one other member on staff acted kindly towards us the duration of our stay.

Regarding the room, it looked like someone had thrown the room together without taking the time and effort to ensure it was clean and stocked. Even my little one commented on one staff member by saying, “Mommy, she mad!”

Fairmont hot springs resort anaconda